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Frequently asked questions
1. What services do you offer?
We specialize in brand identity, web design, strategy sessions, and AI-enhanced content support. We also offer plug-and-play website templates and social media management for growing businesses.
2. Do you offer payment plans?
Yes! We believe in flexible investments. Most of our packages can be split into 2–3 payment installments, depending on the project total.
3. What’s the difference between a custom site and a premade template? A custom site is built from scratch and tailored to your brand’s specific needs. A premade template is a ready-to-use design that you can personalize, ideal for fast launches and smaller budgets.
4. How long does the branding/web design process take? Most projects are completed within 2–4 weeks depending on the scope. We’ll share a timeline once your project begins.
5. What platform do you build websites on? We primarily use Wix, Shopify, and Showit, depending on your business goals and preferences.
6. What do I need to get started? We’ll need your business name, vision, inspiration, and any existing branding materials. Once you book, we’ll send over an intake form to guide you through the prep.
11. What’s your refund policy? Due to the nature of digital services and time investment, all payments are non-refundable once the project has started. However, we do our best to make sure you’re happy at every step.
12. What if I need to reschedule a strategy call or project start date? We understand life happens! Just give us 48 hours’ notice and we’ll work to reschedule based on availability.
13. Do you offer revisions? Yes. Each package includes a set number of revisions. Additional revisions outside the package are billed at an hourly rate.
8. How much do your services cost? Our pricing varies by service, but website templates start at $500, and custom brand identity packages start around $1,200. Full quotes are available during our discovery call.
9. What’s included in the branding package? Our Iconic Identity Suite includes logo design, brand guidelines, typography, color palette, social media assets, and more.
10. Do I get full ownership of my designs? Yes! Once final payment is made, you’ll receive full rights to all final assets and website access.